Shipping and Returns

Returns

We want you to love your purchase; these are the conditions that apply to returns of products:

Only products purchased through the Website may be returned to Gabriella Antosh Parfums in accordance with this return policy.

Gabriella Antosh Parfums products purchased through any other outlet, including boutiques and third party retailers, are subject to the return policies applicable to such outlets.

Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Gabriella Antosh for a refund or exchange.

You should inspect products for damage immediately upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to marketing@gabriellaantosh.com to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than fifteen (15) days from delivery. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You must return all products to us within thirty (30) days of delivery of those products, and use a delivery method that allows for shipment tracking.

 

Returned products should be shipped to the following address:

 

J and J Parfums Corporation Internationale
1460 Broadway
New York, NY 10036

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We are here to help make your return as easy as possible. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 business days.

Gabriella Antosh Parfums will not accept merchandise that, in its reasonable discretion, has been used, altered or damaged by you or a third party for which it is not responsible. Gabriella Antosh Parfums is not responsible in the event that returned packages are lost, stolen, or mishandled.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Gabriella Antosh Parfums reserves the right, in its reasonable discretion, to refuse to refund or exchange any product that does not strictly comply with the above requirements. 

Late or Missing Refunds

 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at marketing@gabriellaantosh.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Shipping

All orders are processed within 24 - 48 hours of being placed. Orders received on Saturday, Sunday and Holidays will be processed by the next business day. Business day mean Monday to Friday between 8 am to 4 pm EST, except holidays. Please note we do not ship on Saturdays, Sundays, and Holidays.

While we strive to maintain it’s 24 - 48 hours average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handling of the product over to the carrier for transport).

We will ship to any physical address in the United States, Puerto Rico and Canada (Excluding U.S. Territories and Protectorates [American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, Marshall Islands, Federal States of Micronesia, Palau, U.S. Minor Outlying Islands]). 

We will not ship to P.O. Boxes and APO/FPO Addresses; we will not ship outside of the United States this time. Each package requires signature confirmation therefore timely delivery requires that the customers make themselves available for its reception. 

Warehouse

In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2019 calendar:

  • Tuesday, January 1st — New Year's Day
  • Monday, May 27th — Memorial Day
  • Thursday, July 4th — Independence Day
  • Monday, September 2nd — Labor Day
  • Thursday, November 28th — Thanksgiving Day
  • Friday, November 29th — The Day After Thanksgiving Day
  • Tuesday, December 24th — Christmas Eve
  • Wednesday, December 25th — Christmas Day
  • Tuesday, December 31st — New Year's Eve
  • Wednesday, January 1st — New Year's Day 

 

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